I didn't receive a crypto transfer someone sent me

If someone sent you funds but the transfer isn't showing up in Keeper, check the following in order:

1. Make sure the transaction was sent and is visible on the relevant network's block explorer.

Ask the sender (or the support team of the service the funds were sent from) for the transaction hash (TXID) and check its status.

Here are the explorers where you can track a transaction:

• TON network: https://tonviewer.com/
• TRON network: https://tronscan.org/
• Bitcoin network: https://www.blockchain.com/explorer/assets/btc
• Ethereum, Arbitrum, and BNB Smart Chain: https://www.blockscout.com/
• Base network: https://basescan.org/

📌 Important: Double-check that you're looking for the transaction on the correct network. The same token (such as USDT) can exist on several networks.

2. If you find the transaction and it's confirmed, but the funds still haven't appeared in Keeper, make sure you're using the latest version of Keeper.

To check, go to the App Store or Google Play and see if an update is available.

3. If you're using Keeper on Android, make sure 'Safe Mode' is turned off (Settings → Security).

When Safe Mode is enabled, tokens marked as 'Unverified' are hidden from your wallet.